I'd like to begin by wishing you a prosperous and healthy 2023 - with lots of shopping for yourself, your business and loved ones! Thank you for being part of the MyMalls family. 2022 has been filled with a multitude of challenges, but we persevered thanks to your continued support.
Due to global inflation and unforeseen increases in shipping charges, our partners have made several price adjustments. We understand the effect price increases have on our members, therefore we promise to continue working hard to minimize this impact on your shopping journey.
From the beginning we have been negotiating to keep the price increases to a minimum. DHL agreed to waive 100% of the local handling fee for as long as possible exclusively for our MyMalls customers but, unfortunately, we are unable to further extend this agreement. However, I'm delighted to announce that we have managed to convince our shipping partner, DHL, to agree to a 50% discount on the local handling fees in all countries. Please note that there are additional minor charges you should be aware of.
As for our new shipping partner FedEx, we are more than happy to offer a 75% discount on FedEx local handling fees on a preliminary basis, in Aruba, Barbados, Bermuda, Bonaire, Cayman Islands and Curaçao.
In 2022, with enthusiasm we opened our Europe warehouse, only to be hit with some global economic impacts. Consequently, I regret to inform you that we have disabled the Europe address until further notice. Our team will be sending you more information on this matter in another email. You will be the first to know when we enable this again. If you have a package in your EU warehouse, don’t panic - You are still able to pay for shipping until the end of January, 2023. I do promise that the new European adventure will be like no other!
We wanted to get creative in finding solutions that will minimize the impact of our increasing shipping rates in your shopping journey. We got some great feedback from you and have decided to make our End of Year Offer permanent. From now on, you can combine up to 5 packages into 1 shipment by:
Combining 4 packages into 1 for only $10,- extra*
Combining 5 packages into 1 for only $15,- extra*
*The additional fee goes on top of the MyMalls handling fee.
On another note! We have handpicked a few of our fellow MyMalls members in Curaçao to test our new shipping method: MyMalls Economy (MME). If all goes well, which we trust it will, we will go all out and slowly roll out MME to all countries, starting in Curaçao in Q1. Prices of the Economy will be hugely competitive and delivery times will vary between 7 – 12 days.
You asked, we listened! Last year we introduced our MyMalls Mobile App for more serviceable communications and easy package tracking. We push crazy last minute deals through the MyMalls App so make sure to download the MyMalls App for Android or iOS and turn your notifications on - This year we will be giving away more prizes and discounts!
I will close where I started — with a sincere thank you, for everything! Notably, for your understanding and continued support during this change. Your confidence in MyMalls have helped us build a remarkable company, one whose future has never been brighter!