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Let’s talk about costs

Delivering a package from the U.S. to your front door involves a few steps, each with its own cost. We control some of those, but others are out of our hands. So let’s take a closer look at the MyMalls basic costs, along with the potential additional costs.

Pricing1 Pricing2

Basic Costs

Your MyMalls basic costs consist of three components, two of which can be estimated with our handy cost calculator.


DHL shipping fee — We only settle for the best, which is why we exclusively partner with DHL. The DHL fees depend on your package’s “volumetric size”—a fancy calculation that takes into account both size, weight and your destination.


MyMalls handling fee — This fee is US$ 10 per shipment. You can realize major savings by consolidating up to three packages in a single shipment. We do that for free!


Local duties — Packages are delivered “DDU” (Delivered Duty Unpaid). That means it’s your responsibility to pay any local country duties upon delivery. Be sure to check your specific country's import duties on your local government's website!

Cost calculator

Estimate shipping and handling costs.

  

Enter the dimensions of your package. The shipping fee is based on “volumetric size”, taking into account both size and weight.

 

Additional Costs

Depending on your particular situation, you may incur one or more of the following fees.


Insurance — In some countries, DHL work with local 3rd-party agents for that “final mile” delivery, and these parties may also charge a fee upon delivery. To learn if this affects you, you can contact your local DHL office or our support team.If the declared value of your package is less than 100 US$, then we insurance your package for free. Between 101 US$ and 1,000 US$, insurance is optional, and will cost you 2.5% of the declared value. Above 1,000 US$, insurance is mandatory and will cost you 2.5% of the declared value.


3rd-party duties — In some countries, DHL work with local 3rd-party agents for that “final mile” delivery, and these parties may also charge a fee upon delivery. To learn if this affects you, you can contact your local DHL office or our support team.


Storage — Storage of your packages at MyMalls is free for 60 days. Past 60 days, we may discard your package at our discretion. We'll give it to a good cause!

What else comes for free

Sure, shipping will cost you some dollars. But we offer free services too!


Insurance — If the declared value of your package is less than 100 US$, then we insurance your package for free.


Repack & Combine Service — We consolidate 3-1 packages for free! We always look for repackaging opportunities in which we transfer the contents of your package from its original shipment to a smaller one. That can easily save you up to $60 on a shipment!


Returns — A product entered our warehouse and you don't like it? We'll send it back to the online store where it came from at no additional cost.

About our Pricing

Here at MyMalls, we're continually working to both minimize the shipping costs related to US shopping, as well as simplifying the historically complex process of paying multiple fees when shipping internationally. Although there's work still to be done, we've made a lot of progress! You'll find answers to almost all your pricing questions in our Help Center.

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