As a leader in the industry, user experience has always been at the very core of our business. MyMalls keeps exceeding customers’ expectations as we continuously add game changing features to our website. We went from a complete web redesign in 2016 to introducing the cost saving 3-in-1 package consolidation service in 2017.
Mission Our mission at MyMalls has always been the same, for our customers to have an unparalleled international shopping experience. The way we have set out to accomplish this is by designing the personal suites to be as easy and intuitive as possible. Online shopping has to be a hassle-free experience for members. Another one of our key strengths is our level of transparency. Customers have a complete overview of every step of the process from start to finish. Emails are sent from the moment the package arrives at our warehouse until it’s delivered safely in your hands.
We take great pride in the relationship MyMalls has built with loyal customers through our interactive website. Members place a lot of trust in us to forward their shipments in a time-and-cost effective manner. Therefore, we are continuously learning what our customers' needs are, in order to provide the best possible experience. We are currently living in a mobile era where the number of mobile users far exceeds desktop users - and it just so happens that MyMalls members have been petitioning for an app for quite some time. Well, we listened and in true MyMalls fashion, we jumped at the opportunity to take the user experience to another level. We are in the business of shipping made easy after all. Desktop users do not worry, MyMalls will continue to update the website for customers who are more comfortable behind a desktop.
MyMalls App Benefits
The MyMalls app does more than keeping track of packages. Downloading the app means members have easier access to our platform and therefore can undertake quicker actions regarding their shipments. Members can manage their entire shipment from the moment you are done with your online shopping. With both push and in-app notifications, members will receive updates regarding every step of the package in the warehouse and are able to track the package when it’s on its way to you.
Some of MyMalls app’s awesome features include:
Where can I find the MyMalls app?
iPhone users can find MyMalls on the App Store. The same goes for all devices running on iOS. If you are not entirely sure where to locate the App Store or how to download apps, we have put together a couple of steps to help you get started.
FYI: The following steps do not apply to iPhone 5c, iPhone 5, iPhone 4s or the iPhone 4.
*To install apps, you must either be signed in with your Apple ID, sign in or create one. So, if requested, sign in to the App Store to complete the install.
Android phone and tablet Pull out your Android phone or tablet and follow the steps below to download the MyMalls app:
Download the MyMalls App on Android.
Remember to enable push notifications for automatic updates of packages. The MyMalls app will keep you in the loop from the moment your order arrives at our warehouse until it arrives on your doorstep. Soon, the European market will only be a few clicks away with the new app. The new warehouse in the Netherlands is opening very soon!
Need help setting up push notifications on your device? Follow the links: Android users & iOS users for further instructions.