Dashboard Guides

We built a new MyMalls dashboard. It makes it easier to track your packages, find your U.S. address, and get help. Everything is on one screen. Below is a full walk through of what changed and what each part of the dashboard does for you.

This is your full dashboard home screen. It shows your U.S. address, your package stats, your quick links, and your extra info, all in one view.

Your Free U.S. Address, Right at the Top

Your MyMalls address is ready whenever you shop from any store that ships to the U.S. On a desktop computer, this address box stays fixed on the left side of the screen and on mobile it sits at the top of your dashboard. It does not move even when you scroll down the page, so you can always find it in the same spot no matter where you are on your dashboard.

This shows your full U.S. address card. It holds your Suite ID and every other detail a store needs to ship your order to our warehouse.

✅ Your Suite ID matters most. It tells our warehouse a package belongs to you. Always check that it is included when you check out.

This shows your Suite ID by itself. Copy this number exactly every time you place an order, since it is how our team matches your package to your account.

✅ Every field has its own copy button. Your name, our warehouse's street, city, state, ZIP, country, and phone number can each be copied with one tap. Paste them straight into a checkout form so you never have to type them by hand.

This shows every part of the warehouse's address listed out including your name.

This is a closer look at the copy icons next to each field. Tap the icon next to any line to copy just that piece of information.

⚠️ Always put your Suite ID in Address Line 2. This helps us match your package to you as soon as it arrives at our warehouse.

Track Every Package at a Glance

Next to your address, a row of cards shows exactly where your packages stand. You do not need to click anything to see it. Each card tracks a different stage of the shipping process, from the moment your package reaches our warehouse to the moment it lands at your front door.

This shows the full row of package stat cards. Each colored card tracks a different stage of your shipment, all updated in real time.

• ✅ Total Packages: this card counts every package linked to your account right now, including ones still waiting to arrive at our warehouse
• ✅ Shipping Credit: this card shows any credit balance on your account that you can put toward your next shipping payment
• ✅ Missing Invoice: this card counts packages that still need an invoice uploaded before we can process them
• ✅ Ready to Pay: this card counts packages that our warehouse has already processed and that are waiting for you to pay shipping on
• ✅ In Transit: this card counts packages that have already left our warehouse and are on their way to you
• ✅ Delivered: this card counts packages that have already arrived safely at your address

This shows the Total Packages card by itself, listing every package currently tied to this account.

This shows the Missing Invoice card by itself, listing how many packages still need an invoice before they can move forward.

This shows the Ready to Pay card by itself, listing how many packages are processed and waiting on a shipping payment.

This shows the In Transit card by itself, listing how many packages are already on the way to your home.

This shows the Delivered card by itself, listing how many packages have already reached you.

This shows the Shipping Credit card by itself, listing any credit you have ready to use on a future shipment.

Once you have shopped and used your MyMalls address, uploading your invoice is the most important step you can take next. It tells our warehouse exactly what is inside your package, which helps our team process it faster and more accurately. Try to upload your invoice before your package even arrives, so it is ready and waiting the moment we receive it.

This shows the invoice reminder banner on your dashboard. Tap Upload invoice now to add your invoice before your package reaches our warehouse.

Quick Links: Your Most Used Tools in One Tap

1. My Packages: this tool takes you straight to your full list of packages, where you can see tracking details, statuses, and history for everything you have shipped.

This shows the My Packages quick link. Tap it to open your complete package list.

2. Combine Packages: this tool lets you put several packages together into one shipment, which can lower your total shipping cost since you pay once instead of several times.

This shows the Combine Packages quick link. Tap it to start combining packages that are waiting at our warehouse.

3. Cost Calculator: this tool gives you a shipping cost estimate before you decide to ship, which helps you plan ahead and avoid surprises.

This shows the Cost Calculator quick link. Tap it to estimate what your shipment will cost.

4. Refer a Friend: this tool lets you share MyMalls with friends and family, and you can earn rewards when they join and ship with us.

This shows the Refer a Friend quick link. Tap it to get your referral link and start earning rewards.

Extra Info: Help Whenever You Need It

✅ Prohibited Items: this resource lets you check if an item is allowed to ship before you buy it, which can save you time and money by helping you avoid ordering something we cannot send.

This shows the Prohibited Items card. Tap View restricted items to see the full list of items we cannot ship.

✅ Blog: this resource has articles about shopping tips, saving money, and how shipping works, and it is a great place to learn how to get the most out of MyMalls.

This shows the Blog card. Tap Explore our blogs to read more shopping and shipping guides.

✅ Help Center: this resource answers common questions about your account, your packages, and how MyMalls works, so you can solve a problem quickly without waiting for a reply.

This shows the Help Center card. Tap Browse Help Center to search for an answer to your question.

✅ Shop: this resource shows popular online stores you can shop from, which is a great place to start if you are looking for new ideas.

This shows the Shop card. Tap Shop now to browse popular stores that ship to your MyMalls address.

Your Account Menu

Tap your name in the top right corner of your dashboard to open your account menu. This menu holds settings and tools that help you manage your whole account in one place.

This shows where to tap to open your account menu. Look for your name and Suite ID in the top right corner of the screen.

This shows the full account menu after it opens. It lists five options along with a log out button at the bottom.

1. Account settings: this option lets you update your profile, your login details, and your account preferences.

This shows the Account settings option in the menu, where you manage your profile and login details.

2. Manage your address: this option lets you view, copy, and manage your U.S. shipping address, the same one shown on your dashboard.

This shows the Manage your address option in the menu, which opens the same address details you see on your dashboard.

3. Order Receipt: this option lets you manage your orders and check your receipts whenever you need them.

This shows the Order Receipt option in the menu, where you can find your order history and receipts.

4. Watch the Quickguide: this option plays a short video that teaches you how MyMalls works in just a few minutes.

This shows the Watch the Quickguide option in the menu, which opens a short video walkthrough.

5. File a Claim: this option lets you report a problem with a shipment or package so our team can look into it.

This shows the File a Claim option in the menu, where you can report an issue with a package.

When you are done using your dashboard, tap Log Out at the bottom of the same menu.

This shows the Log Out button at the bottom of the account menu.

Frequently Asked Questions (FAQs)

Q: Do I have a new U.S. address?A: No. Your address and Suite ID stay exactly the same. Only the dashboard around it changed.Q: Where do I upload my invoice?A: You can upload it from the invoice banner on your dashboard, or from My Packages.Q: Can I still combine packages from the dashboard?A: Yes! Use the Combine Packages quick link to put several shipments together and save on shipping.

See It for Yourself

Log in today and check out your new dashboard. Everything you need is in one place, ready whenever you are.