Privacy Policy

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation;

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c )Information that you provide to us for the purpose of registering with us, including:

• Date of birth (used to verify you meet the minimum age requirement — see Age Restriction below)
• Phone number (used for delivery updates and shipment notifications)
  Destination country (used to calculate shipping, duties, and applicable service options)
• Marketing consent, including the date and time at which consent was given or withdrawn

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) Any other information that you choose to send to us.

Please note: We do not store passwords. Authentication on our platform is handled exclusively through one-time passcode (OTP) codes sent to your registered email address. OTP codes are stored in hashed form and are permanently deleted immediately after successful use.

Age Restriction

Our services are available to individuals who are 18 years of age or older. By registering on our platform, you confirm that you are at least 18 years old. We collect your date of birth at the point of registration solely for the purpose of verifying this requirement.

If we become aware that a user is under 18, we will suspend that account and delete all associated personal data promptly.

Authentication and Account Security

We use a one-time passcode (OTP) system as the sole method of authentication. When you log in or verify your identity, a unique OTP is sent to your registered email address. We do not store passwords at any point.

For security purposes:

• OTP codes are stored in hashed form only

• Each OTP code is deleted immediately upon successful use

• Expired or unused OTP codes are also purged automatically

You are responsible for maintaining access to your registered email address. If you believe your account has been compromised, please contact us immediately.

Marketing Consent

Where you have agreed to receive marketing communications from us, we will use your contact details to send you information about our services, promotions, and updates that we think may be of interest to you.

• What we collect: Your consent status and the precise date and timestamp at which consent was given

• How we use it: To send you marketing communications by email, SMS, or similar technology

• How to withdraw: You may withdraw your marketing consent at any time by clicking the "unsubscribe" link in any marketing communication, by updating your preferences in your account settings, or by contacting us directly at the address below. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We will not use your personal information for marketing purposes without a valid legal basis for doing so. You can unsubscribe from marketing communications at any time.

Cookies

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to.

The following types of cookies may be used on our website:

Strictly necessary cookies — These cookies are necessary for the website to function and cannot be switched off. They do not store any personally identifiable information.

Tracking cookies — These allow us to count visits and traffic sources to measure and improve site performance. All information collected is aggregated and anonymous.

Functionality cookies — These enable enhanced functionality and personalisation. If you do not allow these cookies, some services may not function properly.

Targeting and advertising cookies — These may be set through our site by advertising partners, including Facebook, to build a profile of your interests. Facebook's privacy policy is available at: https://www.facebook.com/about/privacy

We use Google Analytics to analyse website usage. Google's privacy policy is available at: https://policies.google.com/privacy

To update your cookie preferences, please click the cookie settings button on our website.

Using your personal information

Personal information submitted to us will be used for the purposes specified in this privacy policy. We may use your personal information to:

We may use your personal information to:

(a) Administer the website and your account; (b) Authenticate your identity via OTP; (c) Verify your eligibility to use our services (including age verification); (d) Improve your browsing experience by personalising the website; (e) Enable your use of the services available on the website; (f) Send you goods and services purchased via the website; (g) Send statements, invoices, and collect payments; (h) Send you general (non-marketing) commercial communications; (i) Send you marketing communications where you have given consent, and to respect withdrawal of that consent; (j) Provide third parties with aggregated statistical information that does not identify any individual; (k) Deal with enquiries and complaints; (l) Keep the website secure and prevent fraud; and (m) Verify compliance with our terms and conditions.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

You can adjust your privacy settings in your preferred browser.

We may, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, Sentoo and Finix, for further information on the privacy policies and terms and conditions of Sentoo and Finix, we refer to their prospective websites https://sentoo.io/ and https://finix.com/. We will share information with payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to our legal obligations.

• Account data (name, email, pone, destination country): Duration of account + 2 years after closure
• Date of birth: Duration of account, then deleted
• OTP codes (hashed): Deleted immediately after successful use or expiry
• Marketing consent records: Duration of account + 5 years (legal compliance)
• Transaction records: 7 years (statutory financial obligation)
• Website usage / analytics data: 26 months (Google Analytics default)
  
  

Once retention periods expire, data is securely deleted or anonymised. You may also request earlier deletion, see your rights below.

Disclosures

We may disclose your personal information to employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy, and to any member of our group of companies.

We may also disclose your personal information:

(a) To the extent required by law; (b) In connection with any legal proceedings; (c) To establish, exercise or defend our legal rights; (d) To the purchaser of any business or asset we are selling; and (e) To any person who we reasonably believe may seek a court order requiring disclosure.

International data transfers

Information we collect may be stored and processed in any country in which we operate. By using our services, you expressly agree to such transfers. Where data is transferred outside of the European Economic Area (EEA), we will ensure appropriate safeguards are in place in accordance with applicable data protection law.

Security of your personal information

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic transactions are protected by encryption technology.

You acknowledge that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for maintaining access to your registered email address and account.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee; and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may opt out of receiving marketing communications at any time through your Member Settings. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes..

Third party websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please contact us:

Global Malls Access Ltd.
21 Priory Office Park
Stillorgan
County Dublin
Dublin
A94 F660
Ireland