We’re always excited to welcome new members to the MyMalls family. When you’re starting out, the process of shipping internationally might seem intimidating, but don’t fear! We’re here to help you with any issue that might prevent you from making your first shipment with MyMalls.
It's my first time, how does it work?
Firstly, welcome to MyMalls! We’re very pleased to have you on board! Shipping with MyMalls is fast, straightforward, and friendly. We believe in cost transparency, efficiency for our customers, and a VIP service that’s second to none. To help you get started, we’ve put together a definitive guide to the whole process. Click here to check it out!
Help! I can't log in!
Don’t panic, we’ll get you back in! First, check that you’re using the correct email address and password. Remember, the password is ‘case sensitive’ – i.e. upper and lower case letters make a difference – so make sure your caps lock isn’t enabled!
If you’ve forgotten your password, you can reset it by clicking the ‘Forgot Password’ link.
And if none of that works, remember you can always ask our friendly Support Team for help!
I'm not receiving any notifications.
Please check your spam and/or junk folder and make sure that MyMalls is on your Safe Senders list. If you’re still having problems, our Support Team will be more than happy to assist!
How do I upload my invoices?
We’ve created a handy video to walk you through the whole process of uploading invoices. Click here to watch it.
How can I save on shipping costs?
There are several tips and tricks to save money on shipping with MyMalls, including consolidation, repackaging, and accessing special discounts and credits by following us on social media. Click here to learn more. Oh, and while we’re on the subject, have you followed us on Facebook yet? We’d love to see you over there!
I placed an order, what now?
Awesome! All you have to do now is wait for a notification from us that we’ve received your parcel, pay for delivery, then wait for the knock at your door.
Want to learn more about any part of the process? Check out this helpful guide.
Taxes? CRIB number? Import Duties?
We’ve got you! If you need location-specific details about any aspect of shipping with MyMalls, head over to our dedicated country pages.
And don’t forget, if you have a question you can’t find an answer to, our friendly Support Team can help.
I didn't have the chance to shop yet.
No problem! When you’re ready, we’re here! And we’re happy to help you with more than just shopping; we’re also a great partner for business. Check out the alternative ways in which our shipping service can be used.
We look forward to delivering our legendary service to you soon!
– The MyMalls Team